1. Who We Are

NeuroDIVE Limited is a company registered in England and Wales (company number 13947010), with registered office at Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. We are referred to as “NeuroDIVE”, “we” or “us” in this policy.

For all data protection enquiries, please contact us at: claire@neurodive.uk

We are a specialist inclusion consultancy providing support to neurodivergent individuals, organisations, schools and public services. Our SIC code is 85600 (Educational support services).

2. Our Commitment to Your Privacy

Maintaining the security of your data is a priority at NeuroDIVE, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. NeuroDIVE is also dedicated to being transparent about what data we collect about you and how we use it.

This policy provides you with information about:

• how we use your data
• what personal data we collect
• how we ensure your privacy is maintained
• your legal rights relating to your personal data

3. How We Use Your Data

NeuroDIVE (and trusted partners acting on our behalf) uses your personal data:

• to provide services to you, including inclusion consultancy, coaching and educational support
• to manage any correspondence or enquiries you send us
• to verify your identity where necessary
• for crime and fraud prevention, detection and related purposes
• with your agreement, to contact you directly about our services, publications, events and news
• for market research purposes – to better understand your needs
• where we have a legal right or duty to use or disclose your information

4. Marketing Communications

NeuroDIVE may use your personal data for electronic marketing purposes with your consent. You have the right to opt out of receiving promotional communications at any time by:

• making use of the simple “unsubscribe” link in any marketing emails we send
• contacting us directly at claire@neurodive.uk

5. What Personal Data Do We Collect?

NeuroDIVE may collect the following information about you:

• your name and contact details, including email address and postal address
• your organisation and job title where relevant
• your communication and marketing preferences
• your interests, preferences, feedback and survey responses
• your correspondence and communications with NeuroDIVE
• technical data including IP address and browser type when you visit our website

Our website is not intended for children and we do not knowingly collect data relating to children. Some of the above personal data is collected directly (for example when you contact us by email) and some is collected indirectly (for example via cookies when you browse our website).

6. Sharing Data with Third Parties

NeuroDIVE will not disclose your personal data to any third party except in the following circumstances:

• our trusted service providers and IT suppliers who help us operate our website and services, subject to contractual obligations to protect your data
• governmental bodies, regulators, law enforcement agencies, courts or tribunals where we are required to do so by law
• where you have given your consent for us to do so

We will never sell or rent your personal data to other organisations for marketing purposes.

7. International Transfers

To deliver our services, it is sometimes necessary for NeuroDIVE to share your data outside of the UK. When this occurs, we ensure the transfer is compliant with UK data protection law and that your personal data remains secure. We use standard data protection clauses for such transfers where applicable.

8. How Long Do We Keep Your Data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data; however, the longest we will normally hold any personal data is 6 years, unless a longer period is required by law.

9. How We Protect Your Data

NeuroDIVE is committed to keeping your personal data safe and secure. Our security measures include:

• encryption of data where appropriate
• use of secure and reputable service providers
• internal policies setting out our data security approach

NeuroDIVE will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please do not respond and contact us immediately.

10. Your Rights

Under UK data protection law, you have the following rights:

• the right to ask what personal data we hold about you
• the right to ask us to update and correct any out-of-date or incorrect personal data
• the right to ask us to delete your personal data in certain circumstances
• the right to object to or restrict our processing of your personal data
• the right to data portability
• the right to opt out of any marketing communications we send you
• the right to withdraw consent where consent is our legal basis for processing

To exercise any of the above rights, please contact us at: claire@neurodive.uk or write to us at Suite A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Further information, including contact details, is available at https://ico.org.uk.

11. Legal Basis for Processing

We are required to set out the legal basis for our processing of personal data. We process your data on the following bases:

• where it is necessary for the performance of a contract with you or to take steps at your request before entering a contract
• where it is necessary for our legitimate interests, such as providing and marketing our services, fraud prevention, and improving our website
• where it is necessary to comply with a legal obligation
• where you have given your consent (for example, for direct marketing by email)

12. Updates to This Policy

As we continue to develop our services, we may update this policy from time to time. Any changes will be posted on this page and this policy was last updated in June 2026.